Common issues with PPPoE and Macsense routers and their solutions.

Can't connect to XRouter via web browser. What should I do?

1. Verify your cable connections and ensure that the network cable connection and LED lights are correct. The meanings of these lights are explained in the back of the User Manual.

2. Ensure your TCP/IP settings are showing correct values. Under Windows, check these settings in the Network Control Panel. For the Mac, these settings are located in the TCP/IP Control Panel. The IP Address should be in the range of to The Subnet Mask will be and the Router Address (Mac) or Gateway Address (PC) is

3. Type into the URL and hit enter (no http or www). Clear the browser cache to remove old entries if needed. Try a second browser, preferably Netscape or Internet Explorer.

4. Reset the XRouter by holding the reset button until the Ready/Test LED flashes on and off. Then power on the router and reconfigure to establish a connection.

5. If your TCP/IP control panel shows a 169.x.x.x address it’s most likely a cable issue. Swap out the cable with a known good cable. Also, verify that the DHCP Server in the router is not turned off.

I’m having problems establishing a connection over PPPoE with my Macsense router. What can I try?

Here are some things to check:

1. Check the physical setup. Verify the cable and computer work independently of the router and also try a second computer with a different Ethernet cable to eliminate these as the possible issue. The WAN LNK LED should be lit with the Cable/DSL modem connected to the WAN port. The LED lights should indicate a solid connection, which is explained in the User Manual.

2. Verify that your TCP/IP settings are configured for DHCP to obtain an IP address from the router’s DHCP Server. You can also input the correct DNS addresses, which may help establish an initial connection. Try a Static IP as the User Manual explains if DHCP doesn’t provide a connection.

Note: Once you’ve connected to the One Page Setup configuration page inside the router, you can now be assured that the setup between the computer and router are working. At this point, once the router is configured properly you should be online.

3. Double-check your router configurations. Verify that PPPoE and Connect-on-Demand are both enabled and the proper username and password for your ISP are correct. Some ISPs require the full-length username such as ELN/ten.knilhtrae|resu#ten.knilhtrae|resu.

4. Remove all PPPoE logging programs from your computer such as Enternet 300 or MacPoet/Win Poet. These programs conflict with the router's firmware.

5. Obtain the correct Domain Name Server (DNS) addresses from your ISP and input them into both the DNS 1 & 2 fields on the router’s One Page Setup and into your computer’s TCP/IP (Mac) or Network (PC) control panel. These addresses will also show up in the Status Monitor page once you’re connected to the Internet.

My ISP requires that I use their special PPPoE software. Do I still use this software with the router?

Some ISPs implement PPPoE to control their limited IP pool by turning an always-on connection into a temporary connection. The software you used before you purchased the XRouter, such as MacPoET, WinPoET or EnterNet 100/300, is implemented into the XRouter, XRouter Aero and PalmRouter. You will no longer use their software, but instead configure your TCP/IP according to our User Manual and input your ISP username and password in the PPPoE section inside the Macsense router.

Please refer to article 7833 for setting up a Macsense router for PPPoE.

We advise turning off the Enternet extensions in the Extension Manager and for MacPoet and WinPoet, remove the extensions or protocol altogether to prevent conflicts.

To disable Enternet 100/300:
For Macs, user the Extension Manager control panel to disable the following extensions: Enternet, Enternet Extension and NTS Logging. For PCs, you can remove the protocol.

To disable MacPoet:
MacPoet has two extensions, MacPoet Init and MacPoet Module, which can be found using the Find feature. Move these extensions to your MacPoet folder and then restart your computer before continuing with the router configuration.

To disable WinPoet:
To remove WinPoet on a PC, right-click on your Network Neighborhood and click on Properties. Choose the WinPoet adapter, delete it and restart your computer.

We also suggest that you do not have any firewall software on your computer, such as DoorStop or IPNetRouter, as the XRouter already has a firewall built into the unit. This applies to every computer that is connected to the XRouter.

I’m experiencing a PPPoE Connection Failure. What can I try?
If the Internet connection has failed and is no longer functioning after a period of inactivity, it could be that the PPPoE session has expired.

To reconnect, use your Internet browser (Internet Explorer or Netscape) to reach the Router's One Page Setup page at Click on the More Status tab. If the PPPoE status is "Connected", verify there is a WAN IP address present, which shouldn't be

If an error stating "Connecting to Server Failed" is displayed in the More Status Tab, the modem and/or router need to be reset. Try resetting the modem first, by unplugging it or switching it off for 30 seconds and then powering it back on. Wait until the DSL link becomes solid before attempting to connect through the XRouter's One Page setup. If this fails, unplug the XRouter for 30 seconds and power on again. After the Ready/Test light has gone out, try reconnecting from the XRouter's One Page setup. If the connection is still not working, power off both the modem and router, then plug the modem in first. Wait until the DSL link is established before powering on the router. Wait until the Ready/Test LED light flashes off and then try establishing a connection.

If getting an "Authentication Failure" message, the username or password is incorrect.

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