Wireless is not working so I inserted an Ethernet cable but it still doesn't work, what can I try?

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The Ethernet cable needs to be inserted before the HomePad is turned on. If there is no cable inserted at start-up then the Ethernet port becomes disabled and wireless becomes active. So even if a cable is inserted after start-up the Ethernet port is already disabled and will not be active.

Once the Ethernet cable is connected a green LED will lit on HomePad’s Ethernet port, indicating a good connection. If you do not see the green LED, something is wrong with the Ethernet cable. Make sure the cable is connected on the other end, or make sure the cable is in good condition.

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